Downloaded applications for BlackBerry® Smartphones and Tablets

[Marwan_bs]

Hey BB'ers. Well, after reinstalling BB OS6; BB protect App. stopped backing up displaying a status “service plan doesn't include BB Protect”, while another BB Apps. work normally. The service provider said the service plan is giving a proper work report; telling me to review App. settings on device.
Mentioned issue kept occurring unlike before the reinstall via BB Desktop. Therefore, I changed the BlackBerry ID but resulted the same. So, what should I do?
Regards.

[JSanders Resident Expert]

Marwan, are you trying the Protect backup over WiFi? Turn off WiFi and attempt the backup.

[Marwan_bs]

Unfortunatly, the same issue is resulted.

[radewa]

Trying to reinstall the apps should be work

[Marwan_bs]

OS6 new reinstall, u mean Radewa? Remove/add BB Protect resulting the same!!

[radewa]

Yes maybe you try to downgrade if upgrade didnt work well.

[Marwan_bs]

Thanks. Do you know when new OS versios gonna be available 4 BB devices, or at least after a specific month of year?
Regards..

[JSanders Resident Expert]

No one here knows when any specific upgrade will occur, sorry.

[Marwan_bs]

Hi again. Well, BB Protect is giving me this notify msg »The service plan for your BlackBerry device does not support this application. Please contact your service provider for additional information or to update your service plan.
Any help to resolve the issue.
Regards..

[JSanders Resident Expert]

Have you contacted MTCtouch to inquire?

If you do, please ask them to ESCALATE this issue to RIM's tier two tech support team.