Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

Reply
Regular Contributor
Marwan_bs
Posts: 58
Registered: ‎02-15-2012
My Device: Pearl 9105 3G

BB Protect weird Issue

Hey BB'ers. Well, after reinstalling BB OS6; BB protect App. stopped backing up displaying a status “service plan doesn't include BB Protect”, while another BB Apps. work normally. The service provider said the service plan is giving a proper work report; telling me to review App. settings on device.
Mentioned issue kept occurring unlike before the reinstall via BB Desktop. Therefore, I changed the BlackBerry ID but resulted the same. So, what should I do?
Regards.
JSanders
Posts: 86,606
Likes: 23,203
Solutions: 5,993
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BB Protect weird Issue

Marwan, are you trying the Protect backup over WiFi? Turn off WiFi and attempt the backup.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Regular Contributor
Marwan_bs
Posts: 58
Registered: ‎02-15-2012
My Device: Pearl 9105 3G

Re: BB Protect weird Issue

Unfortunatly, the same issue is resulted.
New Developer
radewa
Posts: 57
Registered: ‎01-26-2012
My Device: BlackBerry Bold 9790

Re: BB Protect weird Issue

Trying to reinstall the apps should be work

Please give me +like, very helpful for me :smileyhappy:
Regular Contributor
Marwan_bs
Posts: 58
Registered: ‎02-15-2012
My Device: Pearl 9105 3G

Re: BB Protect weird Issue

OS6 new reinstall, u mean Radewa? Remove/add BB Protect resulting the same!!
New Developer
radewa
Posts: 57
Registered: ‎01-26-2012
My Device: BlackBerry Bold 9790

Re: BB Protect weird Issue

Yes maybe you try to downgrade if upgrade didnt work well.

Please give me +like, very helpful for me :smileyhappy:
Regular Contributor
Marwan_bs
Posts: 58
Registered: ‎02-15-2012
My Device: Pearl 9105 3G

Re: BB Protect weird Issue

Thanks. Do you know when new OS versios gonna be available 4 BB devices, or at least after a specific month of year?
Regards..
JSanders
Posts: 86,606
Likes: 23,203
Solutions: 5,993
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BB Protect weird Issue

No one here knows when any specific upgrade will occur, sorry.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Regular Contributor
Marwan_bs
Posts: 58
Registered: ‎02-15-2012
My Device: Pearl 9105 3G

Re: BB Protect weird Issue

Hi again. Well, BB Protect is giving me this notify msg »The service plan for your BlackBerry device does not support this application. Please contact your service provider for additional information or to update your service plan.
Any help to resolve the issue.
Regards..
JSanders
Posts: 86,606
Likes: 23,203
Solutions: 5,993
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BB Protect weird Issue

Have you contacted MTCtouch to inquire?

If you do, please ask them to ESCALATE this issue to RIM's tier two tech support team.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code