Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

Reply
Visitor
labeach2002
Posts: 1
Registered: ‎01-08-2013
My Device: Torch 9810
My Carrier: Bell

BBID server not responding, cannot get into BBM

Hello, this morning I tried to get into BBM and it asked me to enter my BBID, after entering the correct password it gets stuck at "associating BBM with your BB ID and then gives a message "server is not responding, please try again later". 

 

I have tried

1. battery pull

2, uninstall BBM and install

3. log into BBID on computer sucessfully

4, changed BBID password sucessfully

5. searching for others having this issue

 

All other applications are working as normal.

 

Please help

 

Steve

 

Please use plain text.
New Contributor
honeyflubb
Posts: 2
Registered: ‎01-08-2013
My Device: BB CURVE 3G 9320
My Carrier: WONDERLAND TELECOMMUNICATION

Re: BBID server not responding, cannot get into BBM

i also in the same situation..asked me to open my profile screen registration status..

how? i don't know.. and now i can't bbm :smileyfrustrated:

Please use plain text.
New Contributor
honeyflubb
Posts: 2
Registered: ‎01-08-2013
My Device: BB CURVE 3G 9320
My Carrier: WONDERLAND TELECOMMUNICATION

Re: BBID server not responding, cannot get into BBM

additional..the screen shows me loading "associating bbm with your bb id" it's too long.. why??
Please use plain text.
Super Contributor
darocker077
Posts: 484
Registered: ‎01-10-2011
My Device: Xperia Ray
My Carrier: Dhiraagu Maldives

Re: BBID server not responding, cannot get into BBM

I don't seem to find any issues on BBM.. BTW, both of you try doing an HRT - Host Routing Table

 

Options > Device > Advance System Settings > Host Routing Table (enter in) > click the blackberry menu key & select "resigter now"

 

Once done; do a battery pull & then try authenticating once again.

.RoCkInG dUdE.
Trust Your Technolust | Do not PM for any support
If a solution received, please hit on to show your support.
Please use plain text.
Contributor
nonoytaj
Posts: 16
Registered: ‎05-07-2012
My Device: Blackberry Curve 8520
My Carrier: Globe

Re: BBID server not responding, cannot get into BBM

Had that happen to me when I updated my os version. Tried the usual resolution. Didn't work. Got frustrated, Had to do a security wipe (deleting apps installed too) and reinstall everything, including bbm.

Only then it worked. :smileyhappy:
Please use plain text.