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New Member
confusedtoo
Posts: 1
Registered: ‎04-23-2013
My Device: Bold 9900
My Carrier: Bell

BBM Disappeared

I updated my BBM to version 7 and now my icon is gone.  I have searched for it and no go, i have uninstalled it and reinstalled it and still no go....my phone is a BOLD 9900, 7.1 Bundle 921, 7.1.0.267, 5.1.0.230  and I am running on an enterprise server....please help!!!!

 

Thanks

 

Confusedtoo

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BlackBerry Technical Advisor (Retired)
hatchback
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: BBM Disappeared

Hey confusedtoo,

Welcome to the BlackBerry® Support Community Forums.

 

To attempt to resolve this issue, please review the following article:

BlackBerry Messenger icon disappears from the Home screen of the BlackBerry smartphone

http://btsc.webapps.blackberry.com/btsc/KB23968

 

Let us know if you have any questions.

Thanks.

-HB

 

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