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Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

New Member
Posts: 1
Registered: ‎04-23-2013
My Device: Bold 9900
My Carrier: Bell

BBM Disappeared

I updated my BBM to version 7 and now my icon is gone.  I have searched for it and no go, i have uninstalled it and reinstalled it and still no go....my phone is a BOLD 9900, 7.1 Bundle 921,,  and I am running on an enterprise server....please help!!!!





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BlackBerry Technical Advisor (Retired)
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: BBM Disappeared

Hey confusedtoo,

Welcome to the BlackBerry® Support Community Forums.


To attempt to resolve this issue, please review the following article:

BlackBerry Messenger icon disappears from the Home screen of the BlackBerry smartphone



Let us know if you have any questions.




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