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Contributor
rohanahuja
Posts: 14
Registered: ‎06-09-2011
My Device: bold 2

BBM/Email restore not working

 

Hi guys,

just thought id see if i can get help on the below issue.

Basically, my phone got stolen but all my bbm contacts were backed up to a gmail address, now when i try and restore from that it says its not linked to any blackberry messenger account.

Its definitely a valid account as ive used it in the past for a restore while changing devices

any thoughts?

thanks,

Contributor
rohanahuja
Posts: 14
Registered: ‎06-09-2011
My Device: bold 2

Re: BBM/Email restore not working

Also, I'd like to know if it is linked to an email address, can i somehow see the latest contact list on that address - for eg : if i hav 150 contacts a week ago and i have 140 now, will i be able to see the 10 that are inactive/deleted?
Retired
ViciousFerret
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: BBM/Email restore not working

Hey rohanahuja,

Welcome to the BlackBerry Support Community Forums.

 

Is that email account currently added to the BlackBerry?

 

Also if you have 140 now and had 150 last week, you will not have access to who were deleted.


-ViciousFerret


 


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Contributor
rohanahuja
Posts: 14
Registered: ‎06-09-2011
My Device: bold 2

Re: BBM/Email restore not working

Thanks for the reply.

Yeah, Ive added it and previously used when i first did i device switch.

Secondly, where exactly is the contact info saved when you remote backup and how often is it updated?
Contributor
rohanahuja
Posts: 14
Registered: ‎06-09-2011
My Device: bold 2

Re: BBM/Email restore not working

I dont know if this helps, but its also not letting me backup my old phone (sense it might be a carrier issue) as it sends out an email which i receive but it still shows as pending on the bbm registration part of it
Contributor
rohanahuja
Posts: 14
Registered: ‎06-09-2011
My Device: bold 2

Re: BBM/Email restore not working

Bump
Contributor
Rexynaki
Posts: 29
Registered: ‎06-19-2011
My Device: Bold 9780

Re: BBM/Email restore not working

@rohanahuja,it's bcause old device wipe bb data already.
New Contributor
jocagon
Posts: 5
Registered: ‎01-04-2013
My Device: Bold 9780

Re: BBM/Email restore not working

Isn't it supposed that the WIPE is useful in case your BB gets robed??? I have the same trouble now, and I guess I've lost all my bbmsn contacts :smileysad:

 

As I get the idea, if I lose my phone I can wipe it remotely so my info is not any more in the phone, but I would like to restore it on a new BB. Isn't it a good idea?????

Contributor
Rexynaki
Posts: 29
Registered: ‎06-19-2011
My Device: Bold 9780

Re: BBM/Email restore not working

Restore bb data to new bb first better.You will lose all bb data after wipe.
Guru I
Xandrex
Posts: 18,406
Registered: ‎07-29-2008
My Device: Z30, Playbook, 9320BES
My Carrier: B&You _ SFR

Re: BBM/Email restore not working

what is your question, jocagon, I don't understand.



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