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New Member
Uju-Bob
Posts: 1
Registered: ‎01-03-2014
My Device: Torch - 9800

BBM Icon missing from my phone desktop

Can somebody help me out. I cant find my BBM icon on my phone, I have made attempts to reinstal it but I will always get the response "application installed" I tried to uninstall but could not, as a result I have not been able to access BBM. Pls can somebody tell me what to do to get back my BBM.
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JSanders
Posts: 85,660
Likes: 23,099
Solutions: 5,951
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BBM Icon missing from my phone desktop

1. On your homescreen, press the Menu key > SHOW ALL, so that SHOW ALL is checked.
2. Look in EACH folder on your device... Applications, Instant Messengers, Downloads, etc.
If you still don't see it, look at Options > Advanced > Applications. Do you see it listed there?




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New Contributor
steve_cheshire
Posts: 4
Registered: ‎05-20-2011
My Device: Bold 9900

Re: BBM Icon missing from my phone desktop

Have exactly the same problem> Running 7.1 and updated bbm but lost the icon. Tried all the fixes with no results.Blackberry world shows bbm installed - Options > Advanced > Applications dows NOT list it.

 

Thanks

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JSanders
Posts: 85,660
Likes: 23,099
Solutions: 5,951
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BBM Icon missing from my phone desktop


steve_cheshire wrote:

Have exactly the same problem> Running 7.1 and updated bbm but lost the icon.


You cannot be running the 7.1 OS on the 8520 model.

Can you please explain?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
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PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
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New Contributor
steve_cheshire
Posts: 4
Registered: ‎05-20-2011
My Device: Bold 9900

Re: BBM Icon missing from my phone desktop

Apologies. Info was out of date. I have a Bold 9900 with 7.1 Bundle 2807

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JSanders
Posts: 85,660
Likes: 23,099
Solutions: 5,951
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BBM Icon missing from my phone desktop

Steve, on the homescreen, press and hold the Menu key about two seconds.

The app switcher ribbon bar will pop up, do you see BBM there?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
steve_cheshire
Posts: 4
Registered: ‎05-20-2011
My Device: Bold 9900

Re: BBM Icon missing from my phone desktop

No

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JSanders
Posts: 85,660
Likes: 23,099
Solutions: 5,951
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BBM Icon missing from my phone desktop

OK, using your BlackBerry browser, navigate to www.blackberry.com/bbm and download/install BBM  and after another powered on, battery pull reboot, you should be good to go.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
steve_cheshire
Posts: 4
Registered: ‎05-20-2011
My Device: Bold 9900

Re: BBM Icon missing from my phone desktop

Sorted. Many thanks

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JSanders
Posts: 85,660
Likes: 23,099
Solutions: 5,951
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BBM Icon missing from my phone desktop

Good luck.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.