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New Member
Elliza543
Posts: 1
Registered: ‎04-06-2013
My Device: Blackberry Curve 9360 white
My Carrier: Orange (EE)

BBM Not working

I have just upgraded My Bbm to 7.0 version and i clicked on it and all it was doing was saying "Setting up BBM" but the trouble is it has been doing that for an incredibly long time now about 2 hours. I have restarted my phone but nothings changed, it keeps on saying it.

 

PLEASE HELP! Much appreciated!

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BlackBerry Technical Advisor (Retired)
FrankieS
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: BBM Not working

Hi Elliza543,

 

Welcome to the BlackBerry Support Community.

Are you connected to the mobile network or to a Wi-Fi network when trying to setup BBM? If you are using the mobile network, could you please retry the setup while connected to a Wi-Fi network and let me know the results?

 

I look forward to your response.


-FS


 


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New Contributor
surayyah
Posts: 5
Registered: ‎04-10-2013
My Device: 9800 torch
My Carrier: student

Re: BBM Not working

Hi FrankieS

I'm having the same problem as Elliza543,but mine keeps saying a temporary BBM server has occured on a blue screen and also keeps saying retry,I've tried pulling my battery and even deleting and re-installing but still same problem,please help me :smileysad:
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Visitor
olumide_011
Posts: 1
Registered: ‎04-11-2013
My Device: blackberry curve 9300
My Carrier: Orange

Re: BBM Not working

I'm having the same problem. Everytime I try to launch bbm it keep freezing at the "setting up bbm" screen I've tried leave for a couple of hours and nothing has changed. Please help me
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BlackBerry Technical Advisor (Retired)
FrankieS
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: BBM Not working

Hey surayyah,

 

Welcome to the support community!

Could you please retry the setup while connected to a Wi-Fi network? If that doesn't help, I recommend verifying with your mobile network provider that your data plan currently includes internet browsing.

Let me know if that helps.


-FS


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



Please use plain text.
BlackBerry Technical Advisor (Retired)
FrankieS
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: BBM Not working

Hi olumide_011,

 

Welcome to the BlackBerry Support Community.

Do you still receive this message when setting up BBM while connected to a Wi-Fi network? If you do, I recommend verifying with your mobile network provider that your data plan includes internet browsing

Let me know if that helps.


-FS


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



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New Contributor
surayyah
Posts: 5
Registered: ‎04-10-2013
My Device: 9800 torch
My Carrier: student

Re: BBM Not working

Hi frankieS

I've tried what u asked me to do but still its not working,please help...anything I can do??...I really need my BBM back :'(
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BlackBerry Technical Advisor (Retired)
FrankieS
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: BBM Not working

Hey surayyah,

 

Could you please private message me your PIN so I can look into this for you? Here is how to find it. http://blck.by/134sKMq

 

Thanks.


-FS


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



Please use plain text.
New Contributor
deeds3347
Posts: 4
Registered: ‎04-13-2013
My Device: BlackBerry Z10
My Carrier: Telus

Re: BBM Not working

If you have a memory card for your phone, try removing it before rebooting your BBM again.
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