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New Contributor
Nate34
Posts: 9
Registered: ‎04-02-2013
My Device: Blackberry 9300

BBM PROBLEM

BBM sometimes takes very long to deliver. its never been like this, just this past week. anyone have this problem, how to fix it? is it a server problem with blackberry? 

JSanders
Posts: 86,500
Likes: 23,191
Solutions: 5,988
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BBM PROBLEM

Are you still experiencing this problem today?




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New Contributor
Nate34
Posts: 9
Registered: ‎04-02-2013
My Device: Blackberry 9300

Re: BBM PROBLEM

Yes I am
JSanders
Posts: 86,500
Likes: 23,191
Solutions: 5,988
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BBM PROBLEM

Reading your other posts, is this happening only on one BBM contact or with all?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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New Contributor
Nate34
Posts: 9
Registered: ‎04-02-2013
My Device: Blackberry 9300

Re: BBM PROBLEM

i only have one contact. but i did go into my service provider and bbmed  the guy there and it worked fine. it does seem to work fine when my friend is on WIFI.  and i would assume since i have no problem actually sending it and only the delivery is the issue then it would be something with my friends bbm but we have no idea

JSanders
Posts: 86,500
Likes: 23,191
Solutions: 5,988
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BBM PROBLEM

It does sound like the issue is on the other end.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Nate34
Posts: 9
Registered: ‎04-02-2013
My Device: Blackberry 9300

Re: BBM PROBLEM

Is there anything my friend can do? To me it seems like her BB data sucks all of a sudden and today it just stop working all together. I mean what can you do about that? Contacting Blackberry is impossible, there isn't even an email....
JSanders
Posts: 86,500
Likes: 23,191
Solutions: 5,988
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BBM PROBLEM

Your friend needs to call his mobile provider tech support, just like anyone else.

Any issue they cannot resolve, he needs to ask the issue to be escalated up to BlackBerry technical support.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code