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New Contributor
Arian_T
Posts: 9
Registered: ‎03-06-2011
My Device: 9900 TBold
My Carrier: MTN

BBM Picture send but not received

Sending BBM V7 contacts pictures on a regular basis, however I find that over 50% of the time I can send a picture, while standing right next to them, they do not recieve the picture, however if I send it via WhatsApp, MMS text message or email, they immediately get it. Experiencing this problem constantly. It has been happening on the current release of BBM, is not OS dependant (been updated) and same picture sending works on WhatsApp, Email and MMS. Definitely a BBM Version 7.0.1.23 problem/bug - BBM shows that the picture was sent successfully, however the recipient receives nothing. A reset/battery-pull of the "sender's" phone resolves the problem and picture sending works again for a while.

 

Anybody with input to add?

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BlackBerry Technical Advisor (Retired)
Cpt_Sweatpants
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: BBM Picture send but not received

[ Edited ]

Hi Arian_T,

 

So if I understand correctly:

  • You send the photo
  • Photo doesn't appear on your friend's device
  • You reset your device
  • The photo then appears on your friend's device

Correct?

 

Are they able to send a photo to you without any problems?

 

Thanks.

 

-CptS

 

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New Contributor
Arian_T
Posts: 9
Registered: ‎03-06-2011
My Device: 9900 TBold
My Carrier: MTN

Re: BBM Picture send but not received

[ Edited ]

No, not correct. I don't receive pics from friends. After a reset of their own phone, they have to resend the pic again. On top of this we regularly get "input system error"'s which requires also a reset of the phone (ie battery pull).

 

As a point of interest, the OS version applicable is 7.1.0.912 (7.1.0.2508) and BBM 7.0.1.23 with 8gb memory cards. This combo guaranteed has the issues mentioned.

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