If you are using Internet Explorer, please remove blackberry.com from your compatibility view settings.

Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

Reply
Guru I
Xandrex
Posts: 18,380
Registered: ‎07-29-2008
My Device: Z10 10.1.0.2312 / Playbook 2.1 / 8900 5.0
My Carrier: Vodafone France (SFR) & B&You

Re: BBM icon disappeared...

this is not normal and was not supposed to happen. Do you agree to give more information ? Please ?

do you confirm the following :
you are using a Pearl 9100, with OS5.

you had AppWorld (which version ?)
you had BBm 5.x (by any chance do you remember the exact version ?)
you are in India
you received an AppWorld notification, informing you that you could upgrade BBm
you clicked on the link, and AppWorld started installing BBm version 7 ?



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
Please use plain text.
New Contributor
Hamadz
Posts: 3
Registered: ‎12-13-2012
My Device: Torch 9800
My Carrier: 33818150

Re: BBM icon disappeared...

My icon disappeared and i did what you said but when i click download its says my device doesent meet the requirements . 

Please use plain text.
Guru I
Xandrex
Posts: 18,380
Registered: ‎07-29-2008
My Device: Z10 10.1.0.2312 / Playbook 2.1 / 8900 5.0
My Carrier: Vodafone France (SFR) & B&You

Re: BBM icon disappeared...

hello Hamadz,

who are you replying to ? you did what who said?



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
Please use plain text.
New Contributor
Hamadz
Posts: 3
Registered: ‎12-13-2012
My Device: Torch 9800
My Carrier: 33818150

Re: BBM icon disappeared...

i am replying to you

Please use plain text.
Guru I
Xandrex
Posts: 18,380
Registered: ‎07-29-2008
My Device: Z10 10.1.0.2312 / Playbook 2.1 / 8900 5.0
My Carrier: Vodafone France (SFR) & B&You

Re: BBM icon disappeared...

so you have OS6, it may be different. Are you in India?



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
Please use plain text.
New Contributor
Hamadz
Posts: 3
Registered: ‎12-13-2012
My Device: Torch 9800
My Carrier: 33818150

Re: BBM icon disappeared...

Yes I Have OS6 , Not In India . 

Please use plain text.
Guru I
Xandrex
Posts: 18,380
Registered: ‎07-29-2008
My Device: Z10 10.1.0.2312 / Playbook 2.1 / 8900 5.0
My Carrier: Vodafone France (SFR) & B&You

Re: BBM icon disappeared...

@hamadz do a battery pull.
then check if BBm7 is installed by going to the applications management screen.



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
Please use plain text.
New Member
morganem
Posts: 2
Registered: ‎12-21-2012
My Device: bold
My Carrier: rogers

Re: BBM icon disappeared...

I did these steps and my bbm icon is still not around in any folders.
The only place I can find it is in "switch application"

Please use plain text.
Guru I
Xandrex
Posts: 18,380
Registered: ‎07-29-2008
My Device: Z10 10.1.0.2312 / Playbook 2.1 / 8900 5.0
My Carrier: Vodafone France (SFR) & B&You

Re: BBM icon disappeared...

and does it work in the "switch application" trick ?

can you see it in the Universal Search ?



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
Please use plain text.
New Member
spannah-x
Posts: 1
Registered: ‎03-12-2013
My Device: curve 8500
My Carrier: virgin

Re: BBM icon disappeared...

how do u do this???
Please use plain text.