12-23-2012 09:53 PM
Solved! Go to Solution.
12-23-2012 09:57 PM
Did you try the steps here:
12-23-2012 10:26 PM
If performing above doesn't resolve the issue then try this link for installing BBM :http://mobileapps.blackberry.com/devicesoftware/en
If your query is resolved then please click on “Accept as Solution”
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12-23-2012 10:27 PM
When you get a chance, do a battery pull. When the red light goes away on the front of the phone, hold down the back button the entire time while the phone is booting up. When the boot is complete, the phone will enter safe mode.
Try to delete it from there and do another battery pull / reinstall.