Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

Reply
New Contributor
aaron1212
Posts: 4
Registered: ‎12-23-2012
My Device: 9780 bold
Accepted Solution

BBM icon missing after update. need help asap please

Hi I'm using a bb bold 9780 and my bbm is 5.0.1.45 and when I tried updating it, it hangs whenever it finishes installing. And when I tired a battery pull, my bbm icon goes missing. Any idea how to solve this issue? Could really need some help here cos its quite impt. Thank you in advance
Forums Veteran III
Wolf359
Posts: 3,520
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: BBM icon missing after update. need help asap please

Did you try the steps here:

http://supportforums.blackberry.com/t5/BlackBerry-App-World-General/I-upgraded-my-BBM-but-now-my-BBM...

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution! :Balloon:
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
New Contributor
aaron1212
Posts: 4
Registered: ‎12-23-2012
My Device: 9780 bold

Re: BBM icon missing after update. need help asap please

Yes I did. But I can't seem to delete my bbm from application management
Elite II
tanzim
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800

Re: BBM icon missing after update. need help asap please

Hi aaron1212,

 

If performing above doesn't resolve the issue then try this link for installing BBM :http://mobileapps.blackberry.com/devicesoftware/entry.do?code=bbm6

tanzim                                                                                  
If your query is resolved then please click on Accept as Solution

Click on the LIKE on the bottom right if the post deserves credit

Forums Veteran III
Wolf359
Posts: 3,520
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: BBM icon missing after update. need help asap please

When you get a chance, do a battery pull.  When the red light goes away on the front of the phone, hold down the back button the entire time while the phone is booting up.  When the boot is complete, the phone will enter safe mode.
http://btsc.webapps.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB17877

 

Try to delete it from there and do another battery pull / reinstall.

 

 

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution! :Balloon:
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
New Contributor
aaron1212
Posts: 4
Registered: ‎12-23-2012
My Device: 9780 bold

Re: BBM icon missing after update. need help asap please

I'm still unable to delete it in safe mode