Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

Reply
New Member
Skuuli1978
Posts: 1
Registered: ‎10-22-2011
My Device: Curve 9300

BBM is not working

since last "crash" mid of october BBM is not working over night, also e-mails will not be sent from mail account to Blackberry. Seems to be a problem in Brasil. what might be the solution / reason? really embarrasing that this doeas not work for 100% and we do not know the reason. any ideas?

Please use plain text.
JSanders
Posts: 85,301
Likes: 23,053
Solutions: 5,931
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BBM is not working

It's probably a single issue on your device. All of Brazil is not down.

 

If things are not yet completely working for you, please do a simple reboot on the BlackBerry in this manner: 

 

    • With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.

Then, additional things you might try:

 

1) Register HRT:     (OS5) Homescreen > Options > Advanced Options > Host Routing Table > Scoll to any line entry and > press the Menu key  > and then click Register Now. If you have an OS 6 device, Look at Options > Device > Advanced... etc.

2) Resend Service Books:   KB02830 Send the service books for the BlackBerry Internet Service

Hopefully that will get things going again for you!




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.