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New Contributor
josuevaldez
Posts: 9
Registered: ‎06-07-2011
My Device: Blackberry Bold 9650

BBM messages SENT but NOT DELIVERED, only with ONE contact in particular

I am at the end of my patience here. This keeps happening ONLY with the most important person in my life. I get her bbm messages fine, but she doesn't get mine. What I send to her appears to me as SENT (check mark) but does not appear as DELIVERED (D). And she obviously does not get anything I send her. I am able to chat perfectly fine with everyone else on my contact list and so does she. It's only us two that have this problem. I've had BlackBerry for many years now and I'm pretty knowledgable about them, but this issue is really boggling me. PLEASE HELP!

JSanders
Posts: 86,352
Likes: 23,172
Solutions: 5,978
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BBM messages SENT but NOT DELIVERED, only with ONE contact in particular

Do you have her PIN? Try testing a PIN message to her, and see if she can reply to you.

 

Where is she located? Has this been going on long or just the last 24 hours?




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New Contributor
josuevaldez
Posts: 9
Registered: ‎06-07-2011
My Device: Blackberry Bold 9650

Re: BBM messages SENT but NOT DELIVERED, only with ONE contact in particular

Thanks for replying! =) Yes, we are able to PIN message back and forth fine. Which is even more puzzling, isn't it?! It's only BBM that does not get through. She is in Mexico City. I am in Chicago, IL. I BBM with many people in Mexico City and this never happens with them. It's only with her. This has been going on for a long time. Thanks again.

JSanders
Posts: 86,352
Likes: 23,172
Solutions: 5,978
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BBM messages SENT but NOT DELIVERED, only with ONE contact in particular

Have you tried...

  1. BOTH of you deleting the other from BBM. Completely.
  2. Then both Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescirbed for most gltiches and operating system errors, and you will lose no data on the device doing this.
  3. Now, ONE of you add the other back to BBM as a contact, and test.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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PIN: C0001B7B4   Display/Scan Bar Code
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New Contributor
josuevaldez
Posts: 9
Registered: ‎06-07-2011
My Device: Blackberry Bold 9650

Re: BBM messages SENT but NOT DELIVERED, only with ONE contact in particular

Yes, definitely tried that several times and in several different ways. =)

JSanders
Posts: 86,352
Likes: 23,172
Solutions: 5,978
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BBM messages SENT but NOT DELIVERED, only with ONE contact in particular

Options > Advanced > Applications > Add-on (or Core):

What version of BBMessenger do you both have?

The latest version is 5.0.3.22




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
josuevaldez
Posts: 9
Registered: ‎06-07-2011
My Device: Blackberry Bold 9650

Re: BBM messages SENT but NOT DELIVERED, only with ONE contact in particular

I have 5.0.1.49. She has an older one (not sure which) but is 5+ already.

JSanders
Posts: 86,352
Likes: 23,172
Solutions: 5,978
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BBM messages SENT but NOT DELIVERED, only with ONE contact in particular

OK, well it certainly won't hurt to both of you get on the same version.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
josuevaldez
Posts: 9
Registered: ‎06-07-2011
My Device: Blackberry Bold 9650

Re: BBM messages SENT but NOT DELIVERED, only with ONE contact in particular

Okay. I'll tell her to do that. =) Cheers, mate. I'll let you know.

New Contributor
chrisredfern01
Posts: 5
Registered: ‎06-07-2011
My Device: Blackberry Torch

Re: BBM messages SENT but NOT DELIVERED, only with ONE contact in particular

I am having the exact same problem as well with just the one person an we have tried re-installing blackberry messenger and re adding our pins and still the same, is there any other way to fix this problem?