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New Contributor
antlea22
Posts: 7
Registered: ‎04-29-2013
My Device: 8520
My Carrier: Orange

BBM's not working.

I topped up my credit yesterday and my blackberry services started working, they've been working all today aswell but now my bbm isn't working? Whenever I send messages there's a Red Cross and I don't get recent updates. Please Help!
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Contributor
SASJammy
Posts: 41
Registered: ‎05-29-2012
My Device: Blackberry Curve 9360
My Carrier: Vodafone

Re: BBM's not working.

there is a £5 blackberry data plan so your able to use bbm if this is already added just reboot your phone take battery out for a few seconds then put it back in once its loaded just let everything load up then try again. let me know how this goes for you. Jamie :smileyhappy:
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New Contributor
antlea22
Posts: 7
Registered: ‎04-29-2013
My Device: 8520
My Carrier: Orange

Re: BBM's not working.

I added that yesterday and bbm worked but now it's stopped working tonight?
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Contributor
SASJammy
Posts: 41
Registered: ‎05-29-2012
My Device: Blackberry Curve 9360
My Carrier: Vodafone

Re: BBM's not working.

are you able to connect your phone to wifi just to see if that lets you send messages on bbm?
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New Contributor
antlea22
Posts: 7
Registered: ‎04-29-2013
My Device: 8520
My Carrier: Orange

Re: BBM's not working.

Yeah I've connected and it still doesn't work?
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Contributor
SASJammy
Posts: 41
Registered: ‎05-29-2012
My Device: Blackberry Curve 9360
My Carrier: Vodafone

Re: BBM's not working.

do other blackberry apps work like app word?
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New Contributor
antlea22
Posts: 7
Registered: ‎04-29-2013
My Device: 8520
My Carrier: Orange

Re: BBM's not working.

Yeah app world works.
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Contributor
SASJammy
Posts: 41
Registered: ‎05-29-2012
My Device: Blackberry Curve 9360
My Carrier: Vodafone

Re: BBM's not working.

could you uninstall bbm then download it again using wifi so turn off mobile network when you do so to make sure this doesnt come out your credit
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New Contributor
antlea22
Posts: 7
Registered: ‎04-29-2013
My Device: 8520
My Carrier: Orange

Re: BBM's not working.

There's no option to delete the actual app?
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Contributor
SASJammy
Posts: 41
Registered: ‎05-29-2012
My Device: Blackberry Curve 9360
My Carrier: Vodafone

Re: BBM's not working.

did you try battery pull?
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