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New Contributor
antlea22
Posts: 7
Registered: ‎04-29-2013
My Device: 8520

BBM's not working.

I topped up my credit yesterday and my blackberry services started working, they've been working all today aswell but now my bbm isn't working? Whenever I send messages there's a Red Cross and I don't get recent updates. Please Help!
Contributor
SASJammy
Posts: 41
Registered: ‎05-29-2012
My Device: Blackberry Curve 9360

Re: BBM's not working.

there is a £5 blackberry data plan so your able to use bbm if this is already added just reboot your phone take battery out for a few seconds then put it back in once its loaded just let everything load up then try again. let me know how this goes for you. Jamie :smileyhappy:
New Contributor
antlea22
Posts: 7
Registered: ‎04-29-2013
My Device: 8520

Re: BBM's not working.

I added that yesterday and bbm worked but now it's stopped working tonight?
Contributor
SASJammy
Posts: 41
Registered: ‎05-29-2012
My Device: Blackberry Curve 9360

Re: BBM's not working.

are you able to connect your phone to wifi just to see if that lets you send messages on bbm?
New Contributor
antlea22
Posts: 7
Registered: ‎04-29-2013
My Device: 8520

Re: BBM's not working.

Yeah I've connected and it still doesn't work?
Contributor
SASJammy
Posts: 41
Registered: ‎05-29-2012
My Device: Blackberry Curve 9360

Re: BBM's not working.

do other blackberry apps work like app word?
New Contributor
antlea22
Posts: 7
Registered: ‎04-29-2013
My Device: 8520

Re: BBM's not working.

Yeah app world works.
Contributor
SASJammy
Posts: 41
Registered: ‎05-29-2012
My Device: Blackberry Curve 9360

Re: BBM's not working.

could you uninstall bbm then download it again using wifi so turn off mobile network when you do so to make sure this doesnt come out your credit
New Contributor
antlea22
Posts: 7
Registered: ‎04-29-2013
My Device: 8520

Re: BBM's not working.

There's no option to delete the actual app?
Contributor
SASJammy
Posts: 41
Registered: ‎05-29-2012
My Device: Blackberry Curve 9360

Re: BBM's not working.

did you try battery pull?