Downloaded applications for BlackBerry® Smartphones and Tablets

[RLM2012]

Hi I need help with getting connected to the bbm service, the phone a Blackberry 9320 curve was purchased from a ee shop 7days ago. We asked the salesperson to set it all up but didn't as we later found out.

We've phoned 450 for them to activate the service, we've accepted everything that was sent switched the phone of taken the battery & sim out switched it back on waited 24 hrs etc etc. Still not activated after 7 days, been back to the shop where it was originally purchased to be told we don't activate that service you need to phone 450, our local store refused to done anything, phoned 450 at least 20 times only to be transferred to tell the same story over and over again. This is really frustrating I'm not happy with anything that we've been told to do & were still not connected to the bbm service.

Can anyone please suggest what to do. The phone is a xmas present for my son and he'd really like this service to be up & running.

Many Thanks.

[JSanders Resident Expert]

On your Manage Connections screen, click on the Services Status.
What is the status of the BlackBerry Internet Service?

[Xandrex]

get a refund and buy another one at an ee shop competitor.

[RLM2012]

Hia,

Blackberry Internet service,connection WiFi

Blackberry Enterprise Server, connection not connected.

This is all it appears to say.

[RLM2012]

Hia,

I called at our local ee shop they refused to give a refund because they say the phone is working properly, and they have nothing to do with BlackBerry. They insist I call 450 it is them who get me connected but everytime I call them all they say is its connected wait 24 hrs, I have told them iv'e been waiting 7 days, its as if there just ignoring what I,m saying.

[JSanders Resident Expert]

EE provides your BlackBerry service. Don't let them treat you like.this. Demand they escalate the issue up to RIM technical help.
I don't know what this "450" is.

[RLM2012]

I'll do that tomorrow thankyou for the advice.