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sarahbyrne
Posts: 1
Registered: ‎05-05-2013
My Device: blackberry curev 9320

BBM temp server error?

[ Edited ]

hello,

i recently updated my BBM and now it wont open- at all!!

when i try to get into it my screen reads 'cannot set up BBM- a temporary BBM server error has occurred' then there is a button below saying 'retry' but no matter how many times i press the retry button nothing ever works, please help me?! :smileyhappy:

 

 

 

 

Subject Title edited to reflect new topic.

JSanders
Posts: 86,409
Likes: 23,179
Solutions: 5,979
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BBM temp server error?

[ Edited ]

Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.




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Naji45
Posts: 5
Registered: ‎05-26-2012
My Device: Curve 9300

Re: BBM temp server error?

Hi there,

 

I have had the same problem since updating. I've done everything you've suggested on many of the similar forums:

- Deleting and re-installing bbm and then doing a reboot

- Taking the battery out, waiting a few mins and putting it back in

- Trying to set up BBM using just the WiFi connection or just the mobile network connection.

 

None of these steps have solved the problem. What can I do next?