Welcome to the Official BlackBerry Support Community Forums. This is your resource to discuss support topics with your peers, and learn from each other. New to the forum? Please visit the ‘Getting Started’ link below.
1) what happens in the messages app? 2) what icons to do you see in the App Switcher? 3) on the home screen, what happens when you hit the N key? 4) what symbol does the sender of the BBM message see on the left side of the line?
The search box on top-right of this page is your true friend, and the public Knowledge Base too: