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New Contributor
islamkamel
Posts: 2
Registered: ‎03-20-2013
My Device: bold 9700

BBM

When I update my BBM I can't open it and there only words saying "setting up BBM and nothing hapen how to fix it ??
Retired
FrankieS
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: BBM

Hi islamkamel,

 

Welcome to the BlackBerry Support Community.
Are you connected to the mobile network or to a Wi-Fi network when setting up BBM? Could you please try removing and reinserting your battery and retrying the setup and let me know if that helps?

 

I look forward to your response.


-FS


 


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