05-05-2013 08:18 AM
On Friday 3rd of may the blackberry messenger service went down. Now its back up and running again but I can now only receive messages but not send messages, I've tried to Google solutions but no answers I've also rebooted my phone multiple times and have deleted BBM and still no result. Please what can I do?
05-05-2013 11:38 AM
Hi and Welcome to the Community!
I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Resend Service Books (pre-BB10 devices only)
Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support and potential formal escalation up to BlackBerry.