12-25-2012 12:45 AM
hi there , to whom it may concern
About Black Berry Protect , we can back up contact , text message , ,calender and etc etc ....
I don't think we can back up BlackBerry Messenger Contact right ? As i have done for 2 customer they cannot back up their black berry messenger Contact....Did i mistake or the customer didn't selected first they start up their Black Berry Protect? or black berry protect doesn't back up black berry MESSENGER CONTACT ?
12-25-2012 01:56 AM
I just checked on my BB BOLD 9900, and the contacts are all located inside the CONTACT of the phone, I can not add any directly into the BBM, but I can make any contact part of the BBM by using the Invite to BBM in the menu, so since the BBM contact are in the CONTACT of the phone they are backed up, but they may need to be re-invited after the restore is completed
12-25-2012 07:50 AM
Correct, Protect does not backup your BBMessenger contacts.
For BBMessenger version 7, the contacts are backup over the air using the BlackBerryID email address you've registered.
BBM v6 will allow local backups of your BBM contacts to your media card.
01-08-2013 06:52 PM
01-08-2013 08:11 PM
01-10-2013 08:10 AM
01-10-2013 09:30 AM
for information about what BlackBerry Protect can backup, please read the documentation, especially this section:
My understanding is that contact pictures will not be backed up by the BlackBerry Protect.
About BlackBerry ID, as far as I know the only data that it can today store is :
BBM contacts if you use BBM7
applications installed or deleted (paid and free) in the AppWorld
I do not wish to comment on the knowledge of your carrier helpdesk
If you are concerned about your data, then you MUST do frequent backups using the BlackBerry Desktop software.
My personal point of view about data is :
01-10-2013 09:32 AM
Will the address book be backed up with each contacts whole info or just the name and phone?
The entire contact.
Why not use the desktop software and use it to make sure that everything that you backed up.
You should do this as well, at least weekly by most recommendations.
How do I back up all my contacts over BBID? What other info does it back up?
You cannot back up all your contacts "over BBID", but you DO you use your BlackBerryID to to login to your BlackBerry Protect account.
Article ID: KB25062 How to use BlackBerry Protect to back up data on a BlackBerry smartphone
Options for types of data to back up
Back up all contacts. BlackBerry Protect does not back up contacts that are synchronised with an email account (such as Google Mail or Yahoo! web-based email accounts).
BlackBerry Protect does not back up BlackBerry Messenger contacts, please see http://www.blackberry.com/btsc/KB20554 for steps to backup BlackBerry Messenger contact data.
Calendars - Back up all calendar events.
Memos - Back up all notes from the MemoPad application.
Tasks - Back up all tasks.
Browser Bookmarks - Back up all browser bookmarks
Text messages - Back up all text messages. BlackBerry Protect does not back up any text messages that have attachments.
Password Keeper - Back up the encrypted Password Keeper application database.
Wi-Fi Profiles - Backup all Wi-Fi profiles.
01-10-2013 06:10 PM
01-10-2013 06:15 PM
The only problem is that under "options" on BBM I do not see anywhere where I can place my BBID and b/up my BBM contacts. I thank you for your thourough information and appreciate your time. I hope it helps others.
You won't "see" that. It is an automatic backup through BlackBerryID.