Downloaded applications for BlackBerry® Smartphones and Tablets

[PatVonBoosh]

I'm getting this error:

Your wireless service plan does not include BlackBerry Protect.

I contacted Verizon but they have no idea.

I'm on a curve 9330 running BlackBerry os 6.

Thanks in advance for any advice.

[natemckn]

Do you have a BlackBerry data plan? Are you able to use the browser, app world, etc?

[JSanders Resident Expert]

Normally Verizon does require the BlackBerry data plan.

Are you on a corporate provided BES account?

[PatVonBoosh]

I'm not on a BES, and yes, I do have a data plan. I've tried switching to wifi only, also, and that hasn't enabled me to do a backup either.

[cynthiakoan]

I too have gotten this message and have been researching it all this week.  From what I'm gathering on other boards, users with limited data plans are getting the message that their data plan doesn't support Blackberry Protect.  I'm on the 150mb Verizon data plan.  I've seen people with 200mb plans on other carriers reporting this problem; people on 500mb plans are not.  I have been trying to determine if it's a RIM/Blackberry limitation or a carrier limitation.  Several people (a t-mobile and a Verizon customer) have reported on other boards that they were able to get their carrier to "do something" that fixed the issue.  One person said t-mobile reprovisioned his phone.  Another person said Verizon fixed it by doing something with service books and reregistering something.  I'm working with a Verizon tech who "reprovisioned" my service and it didn't fix the issue.  He's going to call me on Saturday when he gets back to work.  Here's a whole thread on the issue - there are others:

http://forums.crackberry.com/f2/blackberry-protect-verizon-593374/

This one concludes that it's RIM who has created the limitation but with the testimony of folks who've gotten it to work on limited data plans, I'm doubtful.  The app is new on open beta and this issue is just revealing itself so it will be interesting to see how this works out.  If I only backup using Wifi (one of the Blackberry Protect options) then I'm thinking it won't use data unless I go to find it when it's lost, in which case I would be more than happy to pay for a data overage.  I'll post if I have success.

[PatVonBoosh]

Thanks.

I'll keep a lookout for any information you post in the future.

[landonsmommy1220]

i upgraded data plans for this app and it still does not work!!!!! gahhh im so frusterated i have been doing this for over a week now

[dillonhewitt5]

I have the Bold 9780 with T-Mobile and Unlimited Data Plan and I still get this message, I've called T-Mobile a billion times about this issue but no one I talk to knows about BlackBerry Protect. I have even gone into the actual T-Mobile store and no one knows about it either.

[landonsmommy1220]

After 3 hours on the phone with verizon they removed my data package and readded it to refrresh it and now it works!!!!

[andy957]

Same issue, Rogers here.  Was on phone with Rogers Tech Support for an hour.  Still no success, after rebooting, uninstalling/reinstalling.  Am on a 1GB data plan, they said no restrictions.  Will call them back and ask them to delete and re-add the data plan and see if that works.

We've tried everything: battery pulls, resending service books, resetting data plan (I have 1GB, Rogers doesn't have unlimited), adding APN information, I tried disabling Rogers Mobile Backup (thinking maybe there was a conflict), uninstall/reinstall. Nothing has worked.

RIM< are you listening?