05-07-2013 02:39 AM
Solved! Go to Solution.
05-07-2013 02:46 PM
Hi and Welcome to the Community!
I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Resend Service Books (pre-BB10 devices only)
Hopefully that will get things going again for you! If not, then you should again contact your mobile service provider for formal support, but this time don't let them fob you off so quickly. Consider -- you pay them for 100% of your services, which means they are responsible for 100% of your formal service-related support...right now, they seem to be delivering neither to you. Only the can escalate formally up to BlackBerry if enhanced support is required.
05-07-2013 03:24 PM