Downloaded applications for BlackBerry® Smartphones and Tablets

[jho51e]

Hi all! This has only started happening the last 2 weeks. When i send a picture through bbm, it says Sent on my BB9900 running bbm 6.2.0.44. But it is not received by my contact (A) who is on the same bbm version but has a BB9900. I tried sending to another contact (B) running same bbm version on a bb9700 and they didnt receive it either. Tried different pictures and still "sent" on my side but is not received by my contact. Contact A sends me a pic and i receive it. Contact B sends me a pics sometimes i recv it sometimes i dont receive it. Have rebooted, battery pull while bb is on, etc.. Please help!

[Ronbob]

Please restart the phone by removing and placing the battery back while the device is ON. This process fixes the application modules in it without losing any data stored. Let us know if you still experience the issue after this.

Ron

[jho51e]

Hi Ron, yes have done the battery pull whie device was still on and still experiencing erratic behaviour, sometimes my contacts receives the pic but more often they dont.

[Ronbob]

Please upgrade your BBM version to 6.2.0.50 - it is available in the Blackberry App World. Hope this solves the issue.

Dorry for the late reply.

Ron

[jho51e]

Oh great! there's an update! Shall update now.. Thank you! *fingers crossed*

[Ronbob]

Yes you can.

[jho51e]

Oh I just checked and its not coming up on my App World :-( It still have vxx.44

[Ronbob]

You can also download it using the phone's browser. Go to http://blackberry.com/bbm

[jho51e]

Tried that too and it still have 6.2.0.44 for me.. maybe it has rolled out to Australia yet..