Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

Reply
New Contributor
Tiarni123
Posts: 2
Registered: ‎08-21-2013
My Device: Blackberry Curve 9320
My Carrier: Orange

Blackberry Messenger Registration Status

For some reason the other day everytime I go on bbm this message pops up saying ''cant not access bbm services. Check that your device data and time is correctly set, and try again'' I don't understand what this is saying because my bbm is still working fine,it's just annoying me! Does anyone know what to do?
Please use plain text.
BlackBerry Technical Advisor (Retired)
hatchback
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: Blackberry Messenger Registration Status

Hey Tiarni123,

Welcome to the BlackBerry® Support Community Forums.

 

To better assist you I have a couple questions, what version of BlackBerry Messenger do you have installed? And are you connected to the mobile network or Wi-Fi when this happens?

 

Thank you.

-HB

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

Please use plain text.
New Contributor
Tiarni123
Posts: 2
Registered: ‎08-21-2013
My Device: Blackberry Curve 9320
My Carrier: Orange

Re: Blackberry Messenger Registration Status

I have the version 7.0.1.23,and I'm connected to both
Please use plain text.
BlackBerry Technical Advisor (Retired)
hatchback
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: Blackberry Messenger Registration Status

Hi Tiarni123.

 

If you disable Wi-Fi does this error message display? And do you use a pre-paid data plan? 

 

Thanks.

-HB

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

Please use plain text.