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New Contributor
Tiarni123
Posts: 2
Registered: ‎08-21-2013
My Device: Blackberry Curve 9320

Blackberry Messenger Registration Status

For some reason the other day everytime I go on bbm this message pops up saying ''cant not access bbm services. Check that your device data and time is correctly set, and try again'' I don't understand what this is saying because my bbm is still working fine,it's just annoying me! Does anyone know what to do?
Retired
hatchback
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: Blackberry Messenger Registration Status

Hey Tiarni123,

Welcome to the BlackBerry® Support Community Forums.

 

To better assist you I have a couple questions, what version of BlackBerry Messenger do you have installed? And are you connected to the mobile network or Wi-Fi when this happens?

 

Thank you.

-HB

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

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New Contributor
Tiarni123
Posts: 2
Registered: ‎08-21-2013
My Device: Blackberry Curve 9320

Re: Blackberry Messenger Registration Status

I have the version 7.0.1.23,and I'm connected to both
Retired
hatchback
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: Blackberry Messenger Registration Status

Hi Tiarni123.

 

If you disable Wi-Fi does this error message display? And do you use a pre-paid data plan? 

 

Thanks.

-HB

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!