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Contributor
leewclark
Posts: 22
Registered: ‎12-11-2012
My Device: Z 10

Re: Blackberry Messenger.

I was able to fix it by deleting the application.  Go to options, device, applications manager then delete from there.  Then reinstall it.  It will take you through the normal prompts and will also ask you for your back up contacts list from either your memory card or your device.   

 

The only thing I have yet to configure is the wi-fi piece, but everthing else is working.  

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Contributor
HRP92
Posts: 12
Registered: ‎12-11-2012
My Device: Blacberry Bold 9790

Re: Blackberry Messenger.

I've just deleted and reinstalled and i'm having exactly the same issue. 

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New Contributor
Anushka_D
Posts: 3
Registered: ‎12-11-2012
My Device: BlackBerry Bold 9780

Re: Blackberry Messenger.

Hi!
So the BlackBerry Help account finally got back to me.
They sent me this link for App World:
http://btsc.webapps.blackberry.com/btsc/viewdocument.do?externalId=KB29422&sliceId=2&cmd=displayKC&d...

And this one for BBM 7.0:
http://btsc.webapps.blackberry.com/btsc/viewdocument.do?externalId=KB23968&sliceId=2&cmd=displayKC&d...

My App World is finally back! I'll get working on the BBM stuff soon.
I hope this helpe you guys as well. :smileyhappy:

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