I'm running Blackberry Protect on a 6.0 Bold 9650. I have it set to backup once per week. I got a full backup completed on 11/25 when I first set it up. Ever since, when ot tries to back up, I get the message:
Blackberry Protect: The Blackberry Protect Service is temporarily unavailable.
and my phone just hangs. When I login to the Blackberry Protect portal, I am able to see my location and ring the phone. I don't want to try the remote backup or test the restore until I get a manual backup via DM. This has been going on for a while now. I wish they'd address it.