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New Contributor
Posts: 5
Registered: ‎03-08-2011
My Device: 8520

Blackberry Protect Website

I downloaded Blackberry Protect for my device, installation and configuration went perfect, I even made a backup of my info.

 

But when I logged in the website told me that i didn't have any device and don't let me use any of the options.

 

I waited few hours and still the same, checked the backup with the app in my phone and told me it's was ok.

 

What could be the problem?

 

Thanks in advance.

New Member
Posts: 1
Registered: ‎03-08-2011
My Device: Curve 8520

Re: Blackberry Protect Website

yo tengo el mismo problema. no se que pasa. te dieron alguna solucion?

 

New Contributor
Posts: 2
Registered: ‎11-28-2010
My Device: 9300
My Carrier: Tim Brasil

Re: Blackberry Protect Website

Same here...

New Contributor
Posts: 5
Registered: ‎03-08-2011
My Device: 8520

Re: Blackberry Protect Website

Aun nada... vamos a esperar una respuesta

Elite I
Posts: 6,657
Registered: ‎01-14-2009
My Device: BlackBerry Z10
My Carrier: Telus

Re: Blackberry Protect Website

Hi ervega,

 

Two questions for you:

 

1.  What website are you logging into BlackBerry Protect on?

 

2.  Who is your carrier (and what country are you from)?

 

Depending on your responses, I might be able to find an answer for you or provide an alternate site to use.


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New Contributor
Posts: 2
Registered: ‎11-28-2010
My Device: 9300
My Carrier: Tim Brasil

Re: Blackberry Protect Website

im using www.blackberry.com/protect/login

my carrier is Tim Brasil, from... Brazil!

 

I bought my 9300 unlocked when i was on the uk. Everything but the blackberry protect works perfectly

New Contributor
Posts: 5
Registered: ‎03-08-2011
My Device: 8520

Re: Blackberry Protect Website

@Krypto

I log in at www.blackberry.com/protect

My carrier is Entel Pcs from Santiago de Chile

Thanks so much for your help!!!
Elite I
Posts: 6,657
Registered: ‎01-14-2009
My Device: BlackBerry Z10
My Carrier: Telus

Re: Blackberry Protect Website

Can you guys try accessing the web portal from here: https://portal.olympia.eval.blackberry.com

 

Does that work better for you?


If you want to thank someone for their comment, do so by clicking the Thumbs Up icon.

If your issue is resolved, don't forget to click the Solution button on the resolution!

New Contributor
Posts: 5
Registered: ‎03-08-2011
My Device: 8520

Re: Blackberry Protect Website

@Krypton

 

Thanks so much for you help, but still happens the same, "There is no device associated with your account"

 

I hope there is another way...

 

Thanks in advance!

New Contributor
Posts: 4
Registered: ‎03-10-2011
My Device: Blackberry BOLD 9700
My Carrier: SETAR

Re: Blackberry Protect Website

It works with me using the first link. I'm in Aruba, my carrier is SETAR and I bought my BB in the States, unlocked, from T-Mobile.

Great app!

:smileyhappy: