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I have been using BB9900 for a few weeks which the second BB I am using Blackberry Protect with. I seem to be having a major problem with it. After launching the application and going through all the settings I end up on a screen that says Connecting to Blackberry Protect service and it never does.
Although it never made it to connect my device was visible on the Blackberry Protect webpage (before I recently removed it hoping it will help) but I could not connect to it.
I'm having exactly the same issue. I posted the same question for help one month ago and nobody gave me any answer. It's not something about data plan...
I also have the same problem (cannot connect to Protect service although everything else is working fine on my phone) and my mobile service provider spent about 2 hours today trying to solve it but we got nowhere. Has anyone solved this?
I used to be able to connect to Protect but since updating the app I can no longer connect and all my backups are no longer visible on the Protect website. Would be grateful for help as this sounds like an increasingly common problem.
Same problem with my bold 9900...its showing connecting to blackberry protect service and circle is moving but still nothings happening...no search result in google...no help from blackberry
Press menu key go to options, then “Blackberry I D“ and change the “User Name“ put the same E mail I D to match the one that you typed for BB Protect. This will solve your problem, Surely.
Try to make a make up of contact list and other stuff you need with Desktop software and then wipe your device and start over. If your service provider dont have an better advice this is what you should try. And before this you could try to uninstall and reinstall the BB Protect.
Just throwing out ideas hehehe hope you make it (:
