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New Contributor
aijohnsonjm
Posts: 2
Registered: ‎09-29-2012
My Device: Bold 9900
My Carrier: Digicel

Blackberry Protect

I am trying to retreive my data, but when I select "My Data" the screen flashes to a list of backups then jumps back to the "My Device" screen in about a second. How do I then get to restore my data?

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Elite II
BillJ
Posts: 8,574
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: Blackberry Protect

Try a battery pull.  With your phone powered on, remove the battery then replace it.

 

 

Let us know if that helps you.  :smileyhappy:


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



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New Contributor
aijohnsonjm
Posts: 2
Registered: ‎09-29-2012
My Device: Bold 9900
My Carrier: Digicel

Re: Blackberry Protect

Thx so far, but the phone was stolen and I'm trying to recover my backups for my new phone. I look forward to more suggestions.

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