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New Contributor
xxsawer
Posts: 7
Registered: ‎01-01-2013
My Device: Blackberry Bold 9790
My Carrier: Vodafone

Blackberry maps - Unknown error

[ Edited ]

Hello,

I just bought a Blackberry Bold 9790 mobile phone and tried to run the maps.

1) Where can I find the Maps icon? It is listed neither in the All bar nor in any of its sub folders (Games, Media, Blackberry). The only way I found how to run the maps is to search for it. So I search for "gps" and then I got "BlackBerry Maps" icon offered.

 

2) When I run the maps from this icon, I got "Unknown error" message. I cannot display any map or search for any location.

 

BlackBerry Maps version is 6.2.0.22

BlackBerry OS version 7.1 (7.1.0.714, Platform 9.16.0.158)

I am connected via WiFi

 

EDIT: I forgot to mention. I was also searching in this forum and found advise to uninstall the maps and then install them again from www.blackberry.com/maps from my mobile browser

Before I encouraged to do so, I opened this address in my phone and got 404 - page not found error

 

Thanks for help, Dan

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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Blackberry maps - Unknown error

Hi xxsawer

 

Welcome to BlackBerry Support Forums

 

 

What is your Country Location ? 

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New Contributor
xxsawer
Posts: 7
Registered: ‎01-01-2013
My Device: Blackberry Bold 9790
My Carrier: Vodafone

Re: Blackberry maps - Unknown error

Hello, it is Czech Republic

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Guru I
Xandrex
Posts: 18,379
Registered: ‎07-29-2008
My Device: Z10 10.1.0.2312 / Playbook 2.1 / 8900 5.0
My Carrier: Vodafone France (SFR) & B&You

Re: Blackberry maps - Unknown error

please check the requirements here:
http://us.blackberry.com/apps/blackberry-apps/blackberry-maps.html

specifically, you need a BlackBerry Data Plan. I see you are connected through Wifi; do you have a data plan?



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
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New Contributor
xxsawer
Posts: 7
Registered: ‎01-01-2013
My Device: Blackberry Bold 9790
My Carrier: Vodafone

Re: Blackberry maps - Unknown error

Aha, I don't have a data plan yet. I will try to set up it and let you know if it helped.

Thanks.

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