Downloaded applications for BlackBerry® Smartphones and Tablets

[LauraGDavis]

My blackberry messenger has worked for the past year and a few days ago it stop receiving and sending messages... I rang blackberry + O2 but the only helpful thing they told me was that in the mobile network>Diagnostic Test, Blackberry pin-pin says No...
How do I fix this?
Please Help!

[SmoothRider]

Hello LauraGDavis, 

Welcome to the forums. 

Are you still having this issue? If you are having the issue try doing a "Register Now" in the Host Routing Table. This below article will walk you through doing that process. 

KB00014

"Device is not registered" on the BlackBerry smartphone

Hope this helps. Have a good day. 

[Seelan_Chetty]

Good Day,

I seem to have the same problem on my phone. I have done the suggested fix mentioned below, but to no avail....it has now been a week since i have had the problem. I have called my network provider, we have checked all the settings and all is in order....I am not stuck and have no solution....

• For BlackBerry Device Software version 6.0 to 7.1, click Options > Device > Advanced System Settings > Host Routing Table.
• Click the Menukey and click Register Now.

Regards

Seelan

[Seelan_Chetty]

Good Day,

I trust that this mail finds you well.

Please could you assist me, I have explored all avenues in South Africa and no one can seem to assist. In a nutshell, the problem is with my Blackberry Messenger...I can send a BBM but cannot receive them. Before is the diagnostic report conducted on my phone.

Diagnostic Started: Nov 13, 2012 6:08 PM Diagnostic Completed: Nov 13, 2012 6:09 PM

PIN: my PIN displayed here

MSISDN: my number displayed here

Device Type: BlackBerry 9900

Application Version: v7.1.0.714

Platform Version: 5.1.0.532

Service Books: RIM_IM,YHO,ALP,BBIM,IPPP,MDS,OTASL,SYNC,FileBrowserConfig,CICAL,ServiceConfig,CMIME,BBIM,BBIM,CICAL,BrowserConfig,WPTCP,BrowserConfig,BrowserConfig,WPTCP,WAPPushConfig,MMS,WPTCP,PROVISIONING,IPPP,IPPP,BrowserConfig,BrowserConfig,WPTCP,BBAUTH,BISClientConfig,BrowserConfig,KEYNEGO,BBID,CMIME,LbsConfig,CMIME,CICAL,BBIMConfig,CICAL,BBIM,BBIMConfig,BBIMConfig,OTASL,MediaConfig,APPWORLD,SearchServicesConfig,BBIM

Free File Space: 184335446 bytes

Radio Data Activation: Yes

    Signal Level: -79 dBm

    Radio Access: EDGE

    Network: MTN

    IP Address: 121.193.25.137

ICMP Ping Echo: Yes

BlackBerry Registration: Yes

Connected to BlackBerry: Yes

BlackBerry PIN-PIN: No

Server Name: S61757204

Thanking you in advance for your assistance.

Regards

Seelan