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Developer
Posts: 5,339
Registered: ‎09-20-2008
My Device: ***
My Carrier: ***

Re: Bought Game that does not work and have no idea how to get my money back!

I believe that mobile applications must have trial period to let customers evaluate the product.

 

Otherwise customer pays money for a pig in a poke.

 

At least it is not honest, unless there is an unconditional and easy money-back.

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Developer
cwong15
Posts: 193
Registered: ‎02-27-2009
My Device: Not Specified

Re: Bought Game that does not work and have no idea how to get my money back!


tbilisoft wrote:

I believe that mobile applications must have trial period to let customers evaluate the product.

 

Otherwise customer pays money for a pig in a poke.

 

At least it is not honest, unless there is an unconditional and easy money-back.


 

Unfortunately, App World's Try&Buy system has problems of its own. You should see the Try&Buy thread on the App World dev forum. In one case, the system is delivering the trial version of my software when a customer pays for it. Until such problems are fixed, I can understand developers being reluctant to use the Try&Buy system. It's been a big headache for me.

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Developer
eaoliver
Posts: 205
Registered: ‎07-14-2008
My Device: 7230, 8700, 8820, 9000

Re: Bought Game that does not work and have no idea how to get my money back!

Haha, yeah.  I'm giving away two copies for every one that I sell thanks to that little bug

 

Earl

Earl Oliver
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Developer
Posts: 5,339
Registered: ‎09-20-2008
My Device: ***
My Carrier: ***

Re: Bought Game that does not work and have no idea how to get my money back!

Earl, that is good practice.

 

I also offer free registrations for users who helped me to discover some bugs.

 

 

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Developer
eaoliver
Posts: 205
Registered: ‎07-14-2008
My Device: 7230, 8700, 8820, 9000

Re: Bought Game that does not work and have no idea how to get my money back!

It's not by choice...  I'm waiting for RIM to fix the bug. 

 

Earl

Earl Oliver
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