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dancinbanana11
Posts: 1
Registered: ‎06-08-2009
My Device: Not Specified

Bought an app, but can't get the registration key

I purchased the MP3 Ringtone Creator application a few months ago and it ran smoothly, but after I recently upgraded my Blackberry Storm's software I tried to use the program and it said I needed to register it again. The app world confirms that I've purchased it, but I don't have my registration number. I contacted the creator of the app but they said that I would have to contact The app world directly. How can I get my registration number again?
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sdgardne
Posts: 48,740
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Bought an app, but can't get the registration key

Hi and Welcome to the Forums!

 

Here is a KB that discusses how to re-acquire apps purchased via AppWorld:

 

http://na.blackberry.com/eng/deliverables/7268/Re-install_an_item_on_a_different_device_643962_11.js...

 

Hope that helps!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Xandrex
Posts: 18,404
Registered: ‎07-29-2008
My Device: Z30, Playbook, 9320BES
My Carrier: B&You _ SFR

Re: Bought an app, but can't get the registration key


sdgardne wrote:

Hi and Welcome to the Forums!

 

Here is a KB that discusses how to re-acquire apps purchased via AppWorld:

 

http://na.blackberry.com/eng/deliverables/7268/Re-install_an_item_on_a_different_device_643962_11.js...

 

Hope that helps!


I'd like to draw attention on the fact that this is not an article from the KB. It's just one page of the (short) user manual of AppWorld. Every AppWorld user should read the user manual, at least read the table of contents.



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
Hall of Famer II
sdgardne
Posts: 48,740
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Bought an app, but can't get the registration key

Good catch, Xandrex! Thank you, my friend!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code