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New Contributor
JohnnyCee494
Posts: 9
Registered: ‎08-27-2009
My Device: Not Specified

Buddy Icons and Status Messages aren't appearing on my Blackberry Tour

I have a blackberry tour, and my buddy icons and buddies' statuses aren't appearing on my AOL instant messenger application. I have the settings for buddy icons in my aim options set to on, however I believe this is a software issue....Anyone else having this problem? Does anyone have a solution?

Elite II
BillJ
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30

Re: Buddy Icons and Status Messages aren't appearing on my Blackberry Tour

Four days without a response, so I'll have a crack at it but this is a long shot.

 

Many times when people input settings, they forget to push the menu button to the left of the trackpad and select Save.  Maybe give that a try.

 

If that doesn't work, do the famous battery pull.  With your phone powered on, remove the battery then replace it a minute later.

 

Hopefully one of these suggestions will work for you.  :smileyhappy:


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New Contributor
JohnnyCee494
Posts: 9
Registered: ‎08-27-2009
My Device: Not Specified

Re: Buddy Icons and Status Messages aren't appearing on my Blackberry Tour

Hey thankyou for attempting to help, but I tried that, I believe this is a software issue
Guru I
Xandrex
Posts: 18,404
Registered: ‎07-29-2008
My Device: Z30, Playbook, 9320BES
My Carrier: B&You _ SFR

Re: Buddy Icons and Status Messages aren't appearing on my Blackberry Tour

 


JohnnyCee494 wrote:

I have a blackberry tour, and my buddy icons and buddies' statuses aren't appearing on my AOL instant messenger application.


 

I don't have an AOL account so I cannot help you directly but...

  • can your buddies see your buddy icon and your status ? even if you change them from your BlackBerry ?
  • can you send messages to your buddies ? do they receive it ?
  • can you receive messages from your buddies ?



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
New Contributor
JohnnyCee494
Posts: 9
Registered: ‎08-27-2009
My Device: Not Specified

Re: Buddy Icons and Status Messages aren't appearing on my Blackberry Tour

Yes I can do all of that and my friends do see my icon and statuses but I can't see theirs
Guru I
Xandrex
Posts: 18,404
Registered: ‎07-29-2008
My Device: Z30, Playbook, 9320BES
My Carrier: B&You _ SFR

Re: Buddy Icons and Status Messages aren't appearing on my Blackberry Tour

Hello,

I think you can try two things : the soft reboot, and if it does not work, the hard reboot. Don't worry, you can't lose data with these two reboots.

Soft reboot :
1) Hit the three following keys at the same time :
- Alt
- Right Shift
- Delete
2) wait 2 minutes for the Blackberry to wake up.


Hard reboot :
1) your Blackberry device is on
2) remove the battery and wait for a minute
3) Put the battery back
4) wait 5 minutes for the device to wake up.


Please tell us if it works for you.




The search box on top-right of this page is your true friend, and the public Knowledge Base too: