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New Member
Posts: 3
Registered: ‎02-14-2011
My Device: Not Specified
Accepted Solution

Can't log in to BB Travel App

I downloaded the BB Travel App through App World onto my Torch running OS6 today. I have not been able to successfully log in at all. I was able to register, and am now able to access my account through my laptop's browser. However, when I try to access the app on my device, I receive a "Connection Failed" error every time.  I have tested the connection, and both IPPP for BIBS and Wi-Fi work just fine. I am not having any connectivity issues other than this app. I have done a battery pull, and have deleted, rebooted, and reinstalled the app. 

 

Does anyone have a fix for this?

 

Thanks!

 

Posts: 89,292
Likes: 23,763
Solutions: 6,118
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Can't log in to BB Travel App

Sadly, enough, you are not alone on this issue today.

 

I think it is RIM servers.. nothing on your device end.




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New Member
Posts: 3
Registered: ‎02-14-2011
My Device: Not Specified

Re: Can't log in to BB Travel App

Thanks, guess I'll try it later today or tomorrow and see if the servers have cleared up any. Bummer, I was really excited about trying this out!

Contributor
Posts: 11
Registered: ‎08-18-2009
My Device: Not Specified

Re: Can't log in to BB Travel App

I have installed the App today, I was able to register and open the App, also the website version but when trying to add my trips using the menu option or sending the Itinerary to the trips@blackberry.com address is not adding them to the app.

 

I'm actually getting an error that trips@blackberry.com address is not valid.

 

Anyone with similar issues?

 

I'm using a BlackBerry Torch

 

PD: App looks great!

Posts: 89,292
Likes: 23,763
Solutions: 6,118
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Can't log in to BB Travel App

There are some troubleshooting tips and support info in the BlackBerry blog.

http://helpblog.blackberry.com/2011/02/blackberry-travel-help/




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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PIN: C0001B7B4   Display/Scan Bar Code
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New Member
Posts: 3
Registered: ‎02-14-2011
My Device: Not Specified

Re: Can't log in to BB Travel App

I was just able to get in, apparently whatever the server issue was, it's cleared itself up. Thanks!

New Member
Posts: 1
Registered: ‎02-15-2011
My Device: Curve 8900
My Carrier: Rogers

Re: Can't log in to BB Travel App

The problem seems to still persist.