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JSanders
Posts: 84,660
Likes: 22,956
Solutions: 5,906
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Delta Airlines App

Those locked customs permissions are most likely the culprit and a result of being locked by your corporate IT Policy.




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JSanders
Posts: 84,660
Likes: 22,956
Solutions: 5,906
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Delta Airlines App

I am asking a friend more familiar with BES and IT Policy settings to look at this thread maybe suggest what you can speak to your BES Admin about.




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Guru III
knottyrope
Posts: 30,150
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Delta Airlines App

You will need your BESAdmin so make a Software Configuration.

 

BESAdmin can read up on it here

http://docs.blackberry.com/en/admin/deliverables/12032/Create_a_sw_config_for_BBDeviceSw_508556_11.j...

 




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JSanders
Posts: 84,660
Likes: 22,956
Solutions: 5,906
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Delta Airlines App

Thanks, that seems to be a very "likable" solution.

 

:smileywink:




1. If any post helps you please click the Like Button below the post(s) that helped you.
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ez1
Contributor
ez1
Posts: 19
Registered: ‎08-03-2012
My Device: Blackberry Curve 3G
My Carrier: AT&T

Re: Delta Airlines App

All you guys have been a big help. I'll try contacting my "no help desk" and see if I can get a solution. I'll keep you updated. Thanks...

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ez1
Contributor
ez1
Posts: 19
Registered: ‎08-03-2012
My Device: Blackberry Curve 3G
My Carrier: AT&T

Re: Delta Airlines App

Here is the latest on my Delta app problem. My "no help desk" finally responded to my request yesterday - Friday 8/10. They told me now to contact AT&T. According to them there isn't a problem with any of the administrator setting for my phone. The saga continues...

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JSanders
Posts: 84,660
Likes: 22,956
Solutions: 5,906
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Delta Airlines App

Your BES is restricting the third party data from the Delta app. It's certainly not ATT.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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ez1
Contributor
ez1
Posts: 19
Registered: ‎08-03-2012
My Device: Blackberry Curve 3G
My Carrier: AT&T

Re: Delta Airlines App

This was the response from my "no help desk." I never even spoke with anyone on this issue. They also suggested that  ATT may replace my blackberry. I've got to do what they've told me. I'll call ATT on Monday.

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ez1
Contributor
ez1
Posts: 19
Registered: ‎08-03-2012
My Device: Blackberry Curve 3G
My Carrier: AT&T

Re: Delta Airlines App

Today I spend 45 minutes with the blackberry help desk trying different things. There is a documented problem with the Delta app on later versions of the blackberry (not my 9300 curve 3G). This BB help desk guy is contacting the app provider for assistance. My blackberry help call is still left open. He said he'll contact me back in 48 hours. At least he seems to be working on a solution. I'll post more as this evolves.

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JSanders
Posts: 84,660
Likes: 22,956
Solutions: 5,906
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Delta Airlines App

Excellent!  RIM. Tech support. Is trying hard for you. 




1. If any post helps you please click the Like Button below the post(s) that helped you.
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4. Guide to Unlocking your BlackBerry & Unlock Codes


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