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Downloaded applications for BlackBerry® Smartphones and Tablets

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JSanders
Posts: 68,708
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Registered: ‎04-01-2008
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Re: Delta Airlines App

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‎08-05-2012 09:15 AM

Those locked customs permissions are most likely the culprit and a result of being locked by your corporate IT Policy.



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JSanders
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Re: Delta Airlines App

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‎08-06-2012 10:18 AM

I am asking a friend more familiar with BES and IT Policy settings to look at this thread maybe suggest what you can speak to your BES Admin about.



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Guru III
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knottyrope
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I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Delta Airlines App

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‎08-06-2012 11:01 AM

You will need your BESAdmin so make a Software Configuration.

 

BESAdmin can read up on it here

http://docs.blackberry.com/en/admin/deliverables/12032/Create_a_sw_config_for_BBDeviceSw_508556_11.j...


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JSanders
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Re: Delta Airlines App

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‎08-06-2012 11:40 AM

Thanks, that seems to be a very "likable" solution.

 

:smileywink:



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ez1
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ez1
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Re: Delta Airlines App

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‎08-06-2012 04:21 PM

All you guys have been a big help. I'll try contacting my "no help desk" and see if I can get a solution. I'll keep you updated. Thanks...

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ez1
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ez1
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Re: Delta Airlines App

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‎08-11-2012 10:00 AM

Here is the latest on my Delta app problem. My "no help desk" finally responded to my request yesterday - Friday 8/10. They told me now to contact AT&T. According to them there isn't a problem with any of the administrator setting for my phone. The saga continues...

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JSanders
Posts: 68,708
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Registered: ‎04-01-2008
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Re: Delta Airlines App

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‎08-11-2012 06:46 PM

Your BES is restricting the third party data from the Delta app. It's certainly not ATT.



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ez1
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ez1
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Re: Delta Airlines App

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‎08-12-2012 07:47 AM

This was the response from my "no help desk." I never even spoke with anyone on this issue. They also suggested that  ATT may replace my blackberry. I've got to do what they've told me. I'll call ATT on Monday.

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ez1
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ez1
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Re: Delta Airlines App

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‎08-17-2012 03:11 PM

Today I spend 45 minutes with the blackberry help desk trying different things. There is a documented problem with the Delta app on later versions of the blackberry (not my 9300 curve 3G). This BB help desk guy is contacting the app provider for assistance. My blackberry help call is still left open. He said he'll contact me back in 48 hours. At least he seems to be working on a solution. I'll post more as this evolves.

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JSanders
Posts: 68,708
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Registered: ‎04-01-2008
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Re: Delta Airlines App

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‎08-17-2012 09:00 PM

Excellent!  RIM. Tech support. Is trying hard for you. 



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