07-21-2009 10:19 PM - edited 07-21-2009 10:26 PM
My Storm was recently replaced under warranty. After installing AppWorld and attempting to log in, I got a message saying that all device PIN changes had been used, but this is only my second device. I can install apps, but for any that I'd purchased previously that require an activation code, the code has not been updated to work for the replacement device. Can I get previously purchased apps to work on my replacement device?
PS I have already tried to contact BlackBerry Technical Support, selecting 'BlackBerry App World - Billing/Payment' as the component, but in says that the PIN for my device (I tried the PIN for both devices) isn't valid, so I can't submit it.
07-21-2009 10:35 PM
PIN: C0001B7B4 Display/Scan Bar Code
PIN: C0005A9AA Display/Scan Bar Code
07-28-2009 07:14 PM
Ok, I have tried everything I know to try.
I went https://www.blackberry.com/CSOHelp/index.do?ft=gen
Also, a week ago today, I sent an email to firstname.lastname@example.org as JSanders suggested above. This morning I sent a second email, finally getting a response back that that email address is for vendor support only.
What do I need to do the get my PIN reset for AppWorld?
08-03-2009 12:14 PM
Please check your PM's on this site -- there is a specific process to follow, but it cannot be posted on this site.