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New Contributor
Temielusbie
Posts: 3
Registered: ‎05-13-2013
My Device: 9800

DocumentToGo disappeared

Hello there I use a BlackBerry torch 9800 and my DocumentsToGo has mysteriously disappeared which has prevented me from accessing my documents. I have tried to download it but I have been unable to. Please can someone help Thanks
Guru I
Xandrex
Posts: 18,404
Registered: ‎07-29-2008
My Device: Z30, Playbook, 9320BES
My Carrier: B&You _ SFR

Re: DocumentToGo disappeared

home screen >> options >> advanced >> applications
in the applications list, can you see the app ?



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New Contributor
Temielusbie
Posts: 3
Registered: ‎05-13-2013
My Device: 9800

Re: DocumentToGo disappeared

Thanks Xandrex I have checked it isn't there in the applications list
Guru I
Xandrex
Posts: 18,404
Registered: ‎07-29-2008
My Device: Z30, Playbook, 9320BES
My Carrier: B&You _ SFR

Re: DocumentToGo disappeared

this is really strange.

install the Desktop Software on your PC.
connect your device. at some point it will enable you do upgrade the OS on your 9800. You can do it, but it is not mandatory. In the process, you will be able to choose some apps to be installed (for example Google Talk or Word Mole), and in the list, there should be the premium version of Documents To Go.

Good luck.



The search box on top-right of this page is your true friend, and the public Knowledge Base too: