08-15-2012 12:32 AM
08-15-2012 11:15 AM
Hi and Welcome to the Community!
Can you clarify a few things, please?
went on the actual site to download bbm, send my phone the link to download it, but always came up short.
I'm not quite sure, from a technical standpoint, what "came up short" means in your case. If you describe the exactly symptoms you see (steps you take, screen displays at each step, complete and accurate error messages, etc.), then perhaps we can figure that one out.
I also tried to delete it by going to the app manager
Do you mean you attempted exactly this?
And the result was this:
but it says I can't delete it.
Can you describe exactly what the screen says?
When I see it on app manager, it has a calendar icon?
If you did as described in KB10040 and that is what you see, then that is really odd indeed...
So, if you've not tried ALL steps in KB10040, then please do.
After that, please do this:
Then, I suggest that you clear the AppWorld application cache:
1. Open App World
2. Go to My World
3. Follow one (and only one!) of these steps:
3a. For keyboard-based BB's -- Hold down the ALT key and then press, in sequence R, then S, then T
3b. For Touch Screen Only BBs -- Hold the num-lock (!?123) button so it locks and then press, in sequence 3, then 4, then (
3c. For newer (e,g., OS6 and 7) BB's, see this KB:
4. AppWorld should close.
5. If your BB locks after issuing the cache clear, perform a battery pull reboot
6. Return to AppWorld/MyWorld (it may be sluggish while it re-synchronizes).
If step (4) does not happen as listed, then the clear cache did not work.
Hopefully, after AW re-synchs, you will be able to now re-install BBM.
Good luck and let us know!