Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

Reply
New Member
Justinnovations
Posts: 3
Registered: ‎02-12-2013
My Device: BBM Torch

FB won't open

Each time I click the FB icon, the EULA comes up. I scroll down and press "I agree". Nothing happens. When I click "I Don't Agree" it closes the EULA. Have had this problem with FB 3.2 and 3.3. Help?
Please use plain text.
Retired
Cpt_Sweatpants
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: FB won't open

Hi Justinovations and welcome to the BlackBerry Support Community Forums!

 

Do you currently have a valid BlackBerry data plan with your wireless network provider? If so, are you connected to Wi-Fi or the Mobile Network at the time you accept the EULA?

 

Thanks.

 

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

Please use plain text.
New Member
Justinnovations
Posts: 3
Registered: ‎02-12-2013
My Device: BBM Torch

Re: FB won't open

I am able to use the internet, including accessing FB via the browser. I am connected to wifi and mobile network. Does the FB app actually require a data plan above and beyond the internet I am already using? If so could you please clarify why that is?
Please use plain text.
Retired
Cpt_Sweatpants
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: FB won't open

Are you able to BBM or send and receive email? You may have a basic data plan with your wireless provider that does not cover BlackBerry services such as Facebook for BlackBerry.

 

Thanks.

 

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

Please use plain text.
New Member
Justinnovations
Posts: 3
Registered: ‎02-12-2013
My Device: BBM Torch

Re: FB won't open

I am able to use BBM and send/receive e-mail.

Please use plain text.