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New Contributor
puffclinty
Posts: 4
Registered: ‎07-15-2009
My Device: Not Specified
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Facebook 1.6 Contacts/Calendar Don't Connect and are Greyed Out

I have read similar issues on a BES which were resolved, but I am not on a BES.

 

I had no problems with version 1.5, but after upgrading to 1.6 (including 1.6.0.21), the Calendar and Contact Connect options are greyed out and won't sync anymore.

 

I am using a VZW Curve 8330, v4.5.077

 

Thanks

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Elite I
jmrmb80
Posts: 6,343
Registered: ‎08-19-2008
My Device: 9800 - OS 6.0.0.246

Re: Facebook 1.6 Contacts/Calendar Don't Connect and are Greyed Out

Was that device ever on a BES?
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New Contributor
puffclinty
Posts: 4
Registered: ‎07-15-2009
My Device: Not Specified

Re: Facebook 1.6 Contacts/Calendar Don't Connect and are Greyed Out

At one point, I attempted to get on a BES.  Then there were issues with Verizon and my company, so I just said forget it.  I haven't dealt with that since.

 

Do you think there are still settings attached to that which are messing up the application?

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Elite I
jmrmb80
Posts: 6,343
Registered: ‎08-19-2008
My Device: 9800 - OS 6.0.0.246

Re: Facebook 1.6 Contacts/Calendar Don't Connect and are Greyed Out

You can check and see if your device has an IT Policy still present on it. Go into Options | Security Options | General Settings. Towards the bottom of this screen see if you see anything referring to an IT Policy
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New Contributor
puffclinty
Posts: 4
Registered: ‎07-15-2009
My Device: Not Specified

Re: Facebook 1.6 Contacts/Calendar Don't Connect and are Greyed Out

I see it saying "IT Policy Name: Default"

and "Last Updated: Aug 28, 2008"

 

Also, below that, "Services:" with Facebook and GTalk listed.

 

If I click on IT Policy Name, should I "Wipe Handheld" ?

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Elite I
jmrmb80
Posts: 6,343
Registered: ‎08-19-2008
My Device: 9800 - OS 6.0.0.246

Re: Facebook 1.6 Contacts/Calendar Don't Connect and are Greyed Out

Wiping won't remove the IT policy. You can follow the following guide to remove the IT Policy:

http://www.blackberryfaq.com/index.php/Remove_IT_Policy

 

 

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New Contributor
puffclinty
Posts: 4
Registered: ‎07-15-2009
My Device: Not Specified

Re: Facebook 1.6 Contacts/Calendar Don't Connect and are Greyed Out

Fixed.  Thanks!
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New Contributor
MinuNianda
Posts: 2
Registered: ‎07-20-2009
My Device: Curve 8300

Re: Facebook 1.6 Contacts/Calendar Don't Connect and are Greyed Out

I have this same problem. Mine is on a BES but everything worked fine in 1.5. Any help would be greatly appreciated.
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Elite I
jmrmb80
Posts: 6,343
Registered: ‎08-19-2008
My Device: 9800 - OS 6.0.0.246

Re: Facebook 1.6 Contacts/Calendar Don't Connect and are Greyed Out


MinuNianda wrote:
I have this same problem. Mine is on a BES but everything worked fine in 1.5. Any help would be greatly appreciated.

If you're on a BES then yourBES administator would have to make the changes in this KB article

http://www.blackberry.com/btsc/KB18427

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New Contributor
MinuNianda
Posts: 2
Registered: ‎07-20-2009
My Device: Curve 8300

Re: Facebook 1.6 Contacts/Calendar Don't Connect and are Greyed Out

[ Edited ]
Thanks for the article. I do wonder though why it worked in 1.5 and now not in 1.6. Did the developers set a security setting?
Message Edited by MinuNianda on 07-20-2009 02:26 PM
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