04-29-2012 11:33 PM
Hi everyone i have a bb 9800 and i updated facebook to the latest version, i.e 22.214.171.124 and was asked to reboot my phone after install which i did. On rebooting 2 error messages came up "Uncaught eception :UUID must be 36 characters long," and "java.lang.def......" something of the sort, i tried battery pulls uninstalling and reinstalling apps, but nothing seems to work. Please help...
05-10-2012 11:31 AM
To resolve the uncaught exeption errors you are receiving on startup, please try to back up your data using the BlackBerry® Desktop Software and perform a clean reload of your BlackBerry® Device Software.
For further instructions, please see the following KB articles.
For Windows®: "How to perform a clean reload of the BlackBerry Device Software for Windows" http://bbry.lv/GI9beY
For Mac: "Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer" http://bbry.lv/J0UN1U
Please test to make sure the issue has been resolved before restoring any data from your backup file.
Hope this helps.
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