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streetglow40
Posts: 2
Registered: ‎04-29-2012
My Device: 9800

Facebook 3.0 errors

Hi everyone i have a bb 9800 and i updated facebook to the latest version, i.e 3.0.0.17 and was asked to reboot my phone after install which i did. On rebooting 2 error messages came up "Uncaught eception :UUID must be 36 characters long," and "java.lang.def......" something of the sort, i tried battery pulls uninstalling and reinstalling apps, but nothing seems to work. Please help...

 

Thanks.

Retired
FrankieS
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Facebook 3.0 errors

Hi streetglow40,

 

To resolve the uncaught exeption errors you are receiving on startup, please try to back up your data using the BlackBerry® Desktop Software and perform a clean reload of your BlackBerry® Device Software.
For further instructions, please see the following KB articles.

 

For Windows®: "How to perform a clean reload of the BlackBerry Device Software for Windows" http://bbry.lv/GI9beY

 

For Mac: "Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer" http://bbry.lv/J0UN1U


Please test to make sure the issue has been resolved before restoring any data from your backup file.

 

Hope this helps.


-FS


 


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