Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

Reply
Guru I
John_Clark
Posts: 16,169
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1154; PlayBook w/OS 2.1.0.1917

Facebook Issue 12-20-2012: Facebook App Returns Error Codes 2001 - 3799

Currently the Facebook application for BlackBerry is experiencing a problem where the application returns an Error Code 2001 through 3799.  This issue is currently being looked into and hopefully a resolution will be found soon.  Until then, here is a bit of information on the issue:

This error is caused by a Facebook server error (API errors) and is not an error on the BlackBerry server side.  

See the following KB for more info:  http://www.blackberry.com/btsc/KB25378

Again, from what I've been told the issue is being worked on.  Right now the workaround is to use WiFi (you may have to turn off the mobile network completely.) For some reason the mobile network connection to FaceBook isn't working as expected.

 

I will post more details once they become available.

 

John

--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
New Member
nemesisspeaks
Posts: 2
Registered: ‎02-15-2013
My Device: onyx 2

Re: Facebook Issue 12-20-2012: Facebook App Returns Error Codes 2001 - 3799

Up to now I am still unablle to reinstall facebook. My device is BB 9780. Is the problem still unresolved?
New Member
layconnet
Posts: 1
Registered: ‎05-25-2013
My Device: blackberry 9700

Re: Facebook Issue 12-20-2012: Facebook App Returns Error Codes 2001 - 3799

My device can install facebook but I couldn't see d icon, so I can't assess it. My device is 9700 please kindly help in resolving this problem
Guru I
Xandrex
Posts: 18,404
Registered: ‎07-29-2008
My Device: Z30, Playbook, 9320BES
My Carrier: B&You _ SFR

Re: Facebook Issue 12-20-2012: Facebook App Returns Error Codes 2001 - 3799

how did you install Facebook on your 9700?



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
New Contributor
kingsegun
Posts: 2
Registered: ‎06-18-2013
My Device: Bold 9780

Re: Facebook Issue 12-20-2012: Facebook App Returns Error Codes 2001 - 3799

I am having issues on reinstalling facebook application on my bold 9780. It usually shows java.lang.Error. Please I need solution to this challenge.
Guru I
Xandrex
Posts: 18,404
Registered: ‎07-29-2008
My Device: Z30, Playbook, 9320BES
My Carrier: B&You _ SFR

Re: Facebook Issue 12-20-2012: Facebook App Returns Error Codes 2001 - 3799

hello kingsegun,

how do you try to reinstall the facebook app?



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
New Contributor
kingsegun
Posts: 2
Registered: ‎06-18-2013
My Device: Bold 9780

Re: Facebook Issue 12-20-2012: Facebook App Returns Error Codes 2001 - 3799

Xandrex,

When you try to download it again either from your browser or application world. It will ask you if you want to reinstall or delete it. But I have tried it many times, it still not working.
New Member
SirMohau
Posts: 1
Registered: ‎07-28-2013
My Device: 9300 curve

Re: Facebook Issue 12-20-2012: Facebook App Returns Error Codes 2001 - 3799

I have lost facebook icon from my phone, please help to retrieve it back
New Member
laiqahmed77
Posts: 2
Registered: ‎09-13-2013
My Device: 9780 bold 3

Re: Facebook Issue 12-20-2012: Facebook App Returns Error Codes 2001 - 3799

[ Edited ]

Hi Team,
I think there is some major problem going on wiith 9780 model please I am alerting to developer team that all users of this model are getting frustrated and switching directly to different brands as the above person mention, bt I am facing problem after installing successfully it shows no option in menu under FB application .

Kind Regards
Laiq Ahmed
<removed>

 

MOD EDIT: Removed personal information to comply with Community Guidelines and Terms and Conditions of Use.

New Contributor
Eldeanob1
Posts: 2
Registered: ‎11-09-2013
My Device: blackberry 9300

Re: Facebook Issue 12-20-2012: Facebook App Returns Error Codes 2001 - 3799

After I upgraded my facebook I can't find the facebook icon anywhere in my device I even restarted my device I still can't find it please help I'm using BlackBerry 9300