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New Contributor
Posts: 2
Registered: ‎07-29-2012
My Device: Curve 9300

Facebook Messenger

Facebook messenger states there is a Connection Error and has done for the past 4 weeks, when will this problem ever be fixed, extremely frustrating to say the least. Have deleted and reinstalled it on several occasions but to no avail.  This app is absolute rubbish

Hall of Famer II
Posts: 50,250
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2582), Playbook (2.1.0.1526)

Re: Facebook Messenger

Hello,

 


Roughpark1 wrote:

when will this problem ever be fixed


As a user-to-user, no one here knows the answer to that question...and, even if they did, they would likely be barred from revealing (NDA, Proprietary Information, Forward Looking Statements, etc.).

 


 

Further, from the error as you quote it ("Connection Error"), I can find nothing in the public KBs that is directly on point...but, then again, from that error information, there are many many results from the search. I recommend you conduct a search of the public KBs to see if perhaps you can find one that matches your situation:

 


 

Nevertheless, with a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Resend Service Books (pre-BB10 devices only)

  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Reboot

  • Pre-BB10 Devices ONLY. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
  • See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you!

 


 

If not, then perhaps you can attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

If the app works fine in Safe Mode, then some other app is interfering, and you'll need to try and figure out which one it is. Think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.



But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.

You may also need the use of these tricks:

Good luck and let us know!

 


 

Of course, if your suspicion is correct (e.g., that the app is "rubbish"), then it's entirely possible that there is no resolution for your situation. You would need formal support, which would start with your mobile service provider, who would be able to formally escalate you case to BlackBerry. There is no free path to bypass that contractually required support path...you must start with your carrier, who would be able to escalate.

 

Good luck!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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