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Regular Contributor
jhanks64
Posts: 59
Registered: ‎04-25-2011
My Carrier: Verizon Wireless, AT&T

Facebook Profile Pictures not showing

I'm not sure when it happened, but recently Facebook profile pictures don't show on the Playbook Facebook app.  Is there any fix for this?


John Hanks
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Guru I
Xandrex
Posts: 17,539
Registered: ‎07-29-2008
My Carrier: Vodafone France (SFR)

Re: Facebook Profile Pictures not showing

did you stumble upon a popup asking you to accept a certificate *.facebook.com ?



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Regular Contributor
jhanks64
Posts: 59
Registered: ‎04-25-2011
My Carrier: Verizon Wireless, AT&T

Re: Facebook Profile Pictures not showing

No, never saw that. It does it on two Playbooks in my family and there are reports of the same problem on Crackberry.com.

John Hanks
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New Contributor
TigerT
Posts: 2
Registered: ‎12-26-2012
My Carrier: O2

Re: Facebook Profile Pictures not showing

I have the same problem only mine has been from the start have you found a solution yet? .

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New Contributor
Deaner62
Posts: 8
Registered: ‎12-28-2012
My Carrier: Rogers

Re: Facebook Profile Pictures not showing

Same here for my PlayBook

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Guru I
Xandrex
Posts: 17,539
Registered: ‎07-29-2008
My Carrier: Vodafone France (SFR)

Re: Facebook Profile Pictures not showing

okay so there was the same issue last spring 2012, two solutions were given in messages 52 and 54 of this past discussion on the forum.

http://supportforums.blackberry.com/t5/Downloaded-applications-for/Facebook-for-Blackberry-can-t-see...

 

The solutions from contributor jonnydferrari were :

 

Solution 1. One shot.

in the Facebook app, open the menu, go to the options, and clear the cache.

This has worked for some
.

 

Solution 2. permanent configuration.

seems to concert the people who have subscribed a data plan that is not full (ie. a social apps data plan : social apps + browser + email)

 

  1. on your PC/Mac, log log onto facebook
  2. go to account settings.
  3. security
  4. uncheck Secure Browsing https

 

then do solution 1.

 

 

if you have to do solution 2, it is not groundbreaking, but it is less secure for you when you use facebook (either on your PC/mac, or through a tablet or your BlackBerry browser). So if I were you, I would contact my mobile phone operator (Telus, Vodafone, Orange...) and ask them how to solve your issue. In the end they should get to the same thing as solution 2 described above, and will be forced to acknowledge that the way your carrier account is configured forces you to have a less secure facebook experience.




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New Contributor
Deaner62
Posts: 8
Registered: ‎12-28-2012
My Carrier: Rogers

Re: Facebook Profile Pictures not showing

#1 Cache is not available under options.

#2 Secure browsing was never checked.

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Guru I
Xandrex
Posts: 17,539
Registered: ‎07-29-2008
My Carrier: Vodafone France (SFR)

Re: Facebook Profile Pictures not showing

I am trying to help :smileyhappy:

for #2 :
can you try ckecking it, logging off, then try again, then do solution B again ?



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New Contributor
Deaner62
Posts: 8
Registered: ‎12-28-2012
My Carrier: Rogers

Re: Facebook Profile Pictures not showing

Sorry it took me awhile to figure out how to log out because I normally just close my browser.

I tried 3 times changing the secure browsing and logging in and out and still does not work.

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Regular Contributor
jhanks64
Posts: 59
Registered: ‎04-25-2011
My Carrier: Verizon Wireless, AT&T

Re: Facebook Profile Pictures not showing

My PlayBook does it even after a wipe and starting from scratch. Also, I do not have secure browsing turned on.

John Hanks
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